Refunds / Returns -

Thank you for shopping with Faretree Designs. We hope you’re happy with your purchase. However, if you change your mind or there’s a problem with your order, we’re here to help.

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order for most items within 14 days of delivery without giving a reason.

To exercise this right:

Notify us in writing within 14 days of receiving your item

Return the item within 14 days of notifying us

Refunds will include the cost of the item and the standard delivery charge (if applicable). You will need to pay for return shipping unless the item is faulty.

Returns Conditions

To be eligible for a return:

Items must be unused, unassembled, and in a resaleable condition

Returned in the original packaging (where possible)

Include proof of purchase (e.g. order confirmation or receipt)

Non-Returnable Items

We are unable to accept returns on:

Made-to-order or customised items

Clearance or final sale items

Items damaged after delivery due to misuse, wear and tear, or incorrect assembly

Damaged or Faulty Items

Under the Consumer Rights Act 2015, you have the right to:

A full refund within 30 days for faulty goods

A repair or replacement if goods are faulty after 30 days and within 6 months

If your item is damaged or faulty:

We will arrange a repair, replacement, or full refund at no extra cost to you

Refunds

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund

Approved refunds will be processed within 5–10 working days to your original payment method

Return Costs

Return shipping is the customer’s responsibility unless the item is faulty or incorrect

For large items, we can arrange collection at a cost, which may be deducted from your refund

How to Contact Us

To arrange a return or report an issue, please use the Refund/Returns form here:

Refund Returns form

Returns Address:

Hestia, Daisy Lane, Locks Heath, Fareham, Hants SO31 6RA